Privacy Policy

Hoopzter VR Privacy Policy
Last Updated: February 20, 2025

Hoopzter Basketball ("Hoopzter VR," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our services. By accessing or using Hoopzter VR, you agree to this policy. If you have questions, please contact us as outlined in Section 16.

This Privacy Policy applies to personal information collected through our websites, VR game, mobile app, and related services (collectively, the "Services"). We may update this policy periodically; the latest version will reflect any changes. Significant updates will be communicated via email (if applicable) or by updating our Privacy Policy page. Continued use of our Services after changes indicates acceptance of the revised policy.

• Account Creation: When you sign up via Meta (Oculus), Discord, or other platforms, we collect your display name, profile picture, Game Platform User ID, height (for avatar calibration), and other profile data based on your privacy settings.
• Purchases: Payments are processed through Meta (Oculus); we do not store financial details but may receive aggregate purchase data (e.g., items purchased, refund metrics).
• Customer Support & Communications: When contacting us via email, support chat, or social media, we collect your name, email address, and message content.
• Gameplay & Social Interactions: In-game interactions, such as voice or text chats, may be stored or shared per our moderation policies.
• Contests & Promotions: Participation in events may require personal information necessary for administration.

• Device & Usage Data: We collect data about your VR headset, controllers, hardware, and software performance (e.g., GPU, CPU, OS version).
• Gameplay Analytics: This includes gameplay behavior, settings preferences, motion tracking, leaderboard stats, and session data to enhance your experience.
• Voice & Audio Data: With voice chat enabled, we may process and store audio recordings for moderation purposes, retained for up to six months unless legally required otherwise.
• Cookies & Tracking Technologies: Our website and Services use cookies, pixel tags, and tracking scripts to collect data on user behavior.

We may obtain data from Meta, social media platforms, advertising partners, and other third-party services to enhance our features and services.

We use your data to:

• Provide Services: Enable gameplay, personalize settings, process purchases, and offer customer support.
• Ensure Safety & Moderation: Monitor user interactions to prevent harassment, abuse, or cheating.
• Develop Products: Improve game mechanics, detect bugs, and enhance user experience.
• Marketing & Advertising: Gameplay recordings may be used for promotional content on official Hoopzter VR channels (e.g., YouTube, TikTok, Instagram, Twitter/X, Facebook). However, we will not use gameplay content in paid advertisements without explicit user consent.
• Comply with Legal Obligations: Ensure our Services meet applicable laws and protect user rights.

For users in the European Economic Area (EEA), our data processing is based on:

• Contractual Necessity: Providing game features.
• Legitimate Interest: Security and fraud prevention.
• Legal Compliance: Adhering to data retention laws.
• User Consent: For marketing and optional data collection.

We do not sell your data but may share it with:

• Service Providers: Such as cloud storage, analytics tools, and customer support services. These providers must comply with strict privacy and security requirements. A list of providers can be provided upon request.
• Business Partners: Minimal data (e.g., username) may be shared when purchasing licensed content.
• Other Players: In-game interactions like chat messages and voice chats may be visible to others.
• Legal & Security Entities: To comply with law enforcement or protect against fraud or harm.
• Business Transactions: In events like mergers or acquisitions, your data may transfer to the new entity.

Depending on your location, you may:

• Access Your Data: Request a copy of the personal information we store.
• Request Deletion: Ask us to erase your data (with some restrictions).
• Opt-Out of Marketing: Unsubscribe from promotional communications.
• Adjust Cookies & Tracking: Modify preferences in your device or browser settings.

To exercise these rights, contact us as detailed in Section 16.

We implement encryption, firewalls, and access controls to protect your data. If you suspect a security issue, report it to info@hoopzter.com. We will investigate and take appropriate actions. In case of data breaches, we will notify affected users and Meta as required.

For users in the EEA, we may transfer your data to the U.S. using legal mechanisms like Standard Contractual Clauses (SCCs).

• Gameplay Data: Stored indefinitely for analytics and user history.
• Audio Recordings: Retained for up to six months for moderation before anonymization.

California residents have additional rights under CCPA, including:

• Right to Know: What data we collect.
• Right to Request Deletion: Of personal data.
• Right to Opt-Out: Of data sharing.
• Right to Non-Discrimination: For exercising these rights.

While we do not sell personal data, Nevada residents may opt out of future sales by contacting us.

Hoopzter VR is not intended for children under 13 (or as required by local law). We do not knowingly collect data from children; if identified, such data will be deleted.

Our Services may link to third-party platforms (e.g., Meta, Discord, social media). These platforms have their own privacy policies, which we do not control.

By playing Hoopzter VR, you acknowledge and agree that:

• Gameplay recordings, usernames, and voice chat recordings may be used for promotional content.
• Users can opt out of participation by adjusting privacy settings or contacting info@hoopzter.com.

For privacy-related inquiries, contact us at info@hoopzter.com or visit www.hoopzter.com.